This article will provide information on how Reseller’s and Customer records are created in our billing system.
Author: Jolene Larter
Date: 20/12/2023
Version: 1.1
Partner Billing Accounts:
Once a Pragma Cloud Contract has been signed and completed, our partner is set up with a Reseller account on the iPECS OMS.
An API feed then creates a reseller account in our billing system overnight.
The Reseller name in our billing system will be a combination of the Reseller ID from the iPECS OMS and the Reseller name as it is written in the iPECS OMS.
e.g. R123456 TEST RESLLER
Any changes made to the Reseller name in the OMS will automatically be updated to match our billing system.
Unless otherwise specified, the Reseller account will be set as the Head office and Billing account.
The Pragma billing team receives notification that a new Reseller has been created in the billing system and will then complete any missing details that should be held against the Reseller, such as the billing contact and email address for invoice notifications.
Reseller ID:
The Reseller ID from the OMS is prefixed with an R and added to our billing system as the Reseller's main billing ID.
New Customer:
When a new customer is created in the iPECS OMS, our API feed adds a matching customer record to the billing system.
The iPECS OMS will allow the creation of two customers with the same name, so in our billing system, the customer record is created by combining the Customer ID and the Customer name from the OMS to make a unique reference.
e.g. C100002222 TEST CUSTOMER
The customer’s name in the billing system will be the same as the iPECS OMS, and the customer will be linked for billing to the owning Reseller account. Any changes made to the Customer name in the OMS will automatically be updated to match our billing system.
The customer is automatically assigned sell tariffs to match those held on the linked Reseller account.
Customer ID:
The Customer ID from the OMS is used as the unique reference and the main billing ID in our billing system.
You can find the Customer ID in the OMS under Customers and then Customer Info:
DDIs and service charges for new customers:
Any DDIs added to the customer in the iPECS OMS will be added as Billing IDs, and any charges for these numbers or ports will be added for billing by an imported and then reconciled vendor file.
Once the new customer is set to Service Start in the iPECS OMS, monthly billing charges will be added to the customer record in the billing system by the API feed. These charges will all be given a billing start date that matches the customer's Service Start.
Note: Billing for monthly hardware commences once items are dispatched, and billing for any third-party provisioned services starts once the provisioning is complete. Please see KB articles for each of these for full billing details.