This document will explain how Pragma will bill the Connect & Engage product to our partners.
Author: Jolene Larter
Date: 20/12/2023
Version: 1.0
Our provider, Cosoft, will send a billing file to Pragma on the 1st of each month. This file will be imported into our billing system, and all charges will be assigned to the correct customer for onward billing based on the billing ID.
The billing start date will be the same as the billing file our provider sends and will align with the date the product is live for the end user.
We bill all service charges in advance, so if a customer goes live on the 10th of December, your first invoice would be for the following dates:
10th December – 31st December
01st January – 31st January
Usage charges for minutes will not be itemized. In the SDR file we issue, we will provide the number of minutes used above the inclusive allowance and the relevant service charge code and price.
The charges will be included in your monthly bill-run invoices, issued on the fourth working day of the month.