This document is intended to provide the reader with the correct process to select the correct Lifetime User Licences when raising an order for a customer in the OMS.
When ordering Lifetime User Licences you will see that there are different options available which are listed in the below table.
The Maintenance User licence part codes that contain a V should only be used if you have a VSP account with Pragma.
If you are a VSP reseller and you order the part code without a V (IPC3-LTLM) you will be billed incorrectly for these licences.
The User licences that contact an I or ROI are use in Northern Ireland or Republic of Ireland and should only be ordered for customers in those locations.
If you have ordered the wrong licences then this can be corrected by raising a Package Upgrade request. Once this is completed, the billing will be updated and if you are changing to the non VSP User Licence then the free minutes will become available.