KBOP007 Requesting numbers to be added to customers in the OMS

This document is intended to provide the reader with the correct process to raise an order for numbers to be added to their customer in the OMS.

1. In Modify Existing Customer and Change Order, go to the Number Ordering tab.

Select the customer site, the quantity and then add your number and comments to the Note field to advise what your request is for.

There are five different scenarios, and the comments should clearly indicate what is needed to avoid the order being rejected or delaying the approval time.

1. Ordering new numbers to be purchased from Gamma – please add a comment to advise new number and the area code.
   
   
2. Ordering numbers to be presented by CLI Flex – please send your completed CLI Flex form, can be found here Pragma Hub (wearepragma.co.uk), to OrderTeam@wearepragma.co.uk before raising your order. Please add CLI Flex and the number(s) to the comments in the Note field.
   
   Please note that when presenting numbers that you do not own which are not on the Pragma SIP Trunk with Gamma, you must ensure that a valid Gamma DDI is added to the PAID for emergency call field in the User Setup page of the Manager Portal. this ensures you are compliant with Ofcom regulations for presenting numbers.
   
   
3. Ordering numbers that are in the porting process – In the Note field, please add a comment to say "Porting" followed by the numbers that you wish to add. Please note that you must have a completed CLI Flex form from your customer when requesting to add a number that has not yet ported but this does not need to be e-mailed to the Order Team.
   
   Please note that when presenting numbers that you do not own which are not on the Pragma SIP Trunk with Gamma, you must ensure that a valid Gamma DDI is added to the PAID for emergency call field in the User Setup page of the Manager Portal. this ensures you are compliant with Ofcom regulations for presenting numbers.
   
4. New numbers already purchased – if you have already raised a separate request via e-mail with the Order Team to order specific geographic or non-geographic numbers then please note the following process.
   
   

   Your request to the add the number(s) must not be raised in the OMS until you have had confirmation in writing from the Order Team that the number(s) is live on the Pragma endpoint and the purchase is complete.

   In the Note field add a comment to advise that this is a new number purchased, the team will then check this before the number is added to the customer and approved.

   
5. Existing number in the OMS – to move a number from one of your customer accounts to another customer. Once the order to return the number been Final Confirmed, raise an order to add this and add "Existing stock number" followed by the number that you want added, to the Note field
   
   If you want to add a number to your account that already exists in the OMS with a different reseller then please contact the O&P team first to make them aware of this request. They will liaise with the other reseller to have the number returned on a specific date & time and confirm back to you on how to proceed.