Types of number porting and the process to follow
Article Updated date:
Version: V1
ORDERING CLOUD DEMO LICENCE PACKAGES
To learn how to setup the process for ordering Cloud Demo Licence Packages, please click here.
NUMBER PORTING
For the full document on Number Porting, please click here
Types of Number Port requests
- Standard Port order - Where the LCP has a porting agreement with our provider. SLA for confirmed date is 24 hours for a single line and 48 hours for a multi-line
- IPEX Port order - Where there is no porting agreement in place. There is no SLA for giving a confirmed date and we can only chase these weekly.
The next available date is automatically issued on these and can be at short notice. If the date then needs to be pushed back and changed, change of port date charges would apply.
- Mixed operator port - Where the LCP and RH are different companies.
- Manual port- Where line and numbers are held by different companies. E.g. The multi-line is held with one CP and the associated numbers are with another CP.
We do not place any port orders until the order is final confirmed on the Pragma Cloud Portal.
It is very important that the correct details are submitted for a number port to prevent unnecessary delays and number port rejection fees.
As part of our service we have access to a BT postcode checker and will check the postcode matches the CLI details held before we submit a number port request for you.
Please be aware that you can experience down time of up to 1 hour during number porting and that numbers can port at any time during the day.
To access the following forms, click the links below:
- CLI Flex form: click here
- Customer Letter of Authority (CLoA): click here
- View and allocate iPECS Cloud User Licences video: Watch here
Created By: Sally Button
Date: 27/03/2024
Version: 1.1