ANYWHERE for iPECS Cloud
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      KBOP005 OMS ordering guide for ANYWHERE for iPECS Cloud

      This article is intended to provide the reader with the correct process to raise an order for ANYWHERE for iPECS in the OMS and the necessary steps to complete this.

       

      Author: Sally Button

      Updated: 11/04/2024

      Version: 1.2

      1. Create your order in the OMS and include the mandatory items:
      • ANYWHERE for iPECS Cloud Licence
      • ANYWHERE Contract
      • DDI Number Assign
      • eSIM or physical SIM (unless you have a physical SIM card in stock to use)

      The ANYWHERE licence and the four contracts are requested in the Order Items tab:

      • IPC-PR-IA-ULTGB ANYWHERE for iPECS Cloud Contract (30 day, Unlimited GB)
      • IPC-PR-IA-10GB ANYWHERE for iPECS Cloud Contract (30 day, 10GB)
      • IPC-PR-IA-2GB ANYWHERE for iPECS Cloud Contract (30 day, 2GB)
      • IPC-PR-IA-0GB ANYWHERE for iPECS Cloud Contract (30 day, 0GB)

      2. SIM cards and eSIMs

      If you require an eSIM then please select part code IPC-PR-IA-ESIM in the Order Items tab:

      You can request a physical SIM card to be shipped by selecting part code IPC-PR-IA-SIM in the Device Shipping tab – see below:

      3. We will review your order and create the Group for the customer in the Tango portal if this does not already exist.

      A new mobile number will be generated from the Tango portal and added to your order. Please note that a new mobile number will always be generated with ANYWHERE as part of the provisioning process, but you can choose to port in an existing mobile number. Please add details in the port request columns in the Subscriber Information tab if you would like to port in a number after the Subscriber has been provisioned.

      We will then approve the order and send you the Data Capture Form to be completed, this can also be downloaded from the Hub at this link: Pragma Hub (wearepragma.co.uk)

       

      4. Once you have Final Confirmed your order and returned the Data Capture form, the Orders team will provision the new subscribers as per the details on the form. You will receive either confirmation that the process is complete if this is for a physical SIM card or a QR code if this is for an eSIM.

       

      5. If you have completed the columns shown below for a number to be ported in, the Orders team will raise this request and confirm back once this has been arranged.

      We recommend choosing a date at least a day in advance to ensure there is sufficient time for this be completed. The Orders team will confirm on the day of port when the port has been completed.

      If there is an issue with the port, we will advise accordingly and log a support ticket with Tango to request further assistance to understand the issue and resolve the port issue.

      6. Following the successful port, please ensure that you raise an order to have the existing ported mobile number added to your Customer in the OMS.